Frequently Asked Questions
Timeless information for your luxury timepiece experience.
Are your watches authentic and certified?
Yes, every timepiece sold by Geneva Watch Company is 100% authentic and comes with a certificate of authenticity and the original manufacturer's warranty.
What is the expected shipping time for domestic orders?
We offer complimentary insured shipping on all orders. Domestic orders typically arrive within 3-5 business days via secure courier.
How should I maintain my luxury watch?
We recommend a professional service every 3 to 5 years. For daily care, wipe the casing with a soft cloth and ensure the crown is fully screwed down before any contact with water.
What is your return policy for high-value timepieces?
We offer a 14-day return period for all unworn watches in their original condition with all protective films and tags intact.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international customers are responsible for any local customs duties or taxes upon arrival.
Can I adjust the strap or bracelet at home?
While some straps are adjustable, we recommend visiting a local professional jeweler or one of our boutiques to ensure the bracelet is resized without scratching the metal.